F&B Service Lecture

F&B 102 Food & Beverage Service Procedures - Lecture Session 6 LECTURE NOTES SEQUENCE OF SERVICE Sequence of Service - Definition Our working definition of Sequence of Service is “the specific order that all service staff provides. ”* A standard flow of... More

F&B 102 Food & Beverage Service Procedures - Lecture Session 6 LECTURE NOTES SEQUENCE OF SERVICE Sequence of Service - Definition Our working definition of Sequence of Service is “the specific order that all service staff provides. ”* A standard flow of service or tasks to be completed ensures smooth and professional service to every guest and the efficient and effective completion of tasks. *While there is a classic Sequence of Service that is practiced across the industry worldwide, every establishment will have its “House Style”. The 5 Stages of the BASIC SEQUENCE OF SERVICE (A la Carte) • The MEET, SEAT and GREET • TAKING THE ORDER • SERVING THE ORDER • THE BILLOUT • THE FAREWELL The Value of a proper MEET, SEAT & GREET Protocol Customers have mentioned being “dead at the door” as being one of the major causes of diner dissatisfaction. Failure to properly “run the front door” puts additional pressure on the service staff to perform, as the restaurant is now “coming from a negati Less